Effective Date: 22 July 2026
At Quick Skips, we aim to make booking skip hire as straightforward as possible. As a skip hire broker, we arrange skip hire services through a network of trusted, licensed local suppliers.
This Refund & Cancellation Policy explains how cancellations and refunds are handled. By placing a booking through our website, you agree to this policy, together with our Terms & Conditions. Where applicable, the policies of the appointed skip supplier will also apply.
1. Booking Confirmation
All skip hire bookings are subject to availability.
Once your booking has been accepted, you will receive confirmation by email. At this point, we begin arranging your booking with one of our trusted local skip hire partners.
2. Cancelling Your Booking
If you need to cancel your booking, please contact us as soon as possible.
Before Your Skip Has Been Scheduled or Dispatched
Where no costs have been incurred with the appointed supplier, you may be eligible for a full refund.
If administrative costs or third-party charges have already been incurred, these may be deducted from any refund.
After Your Skip Has Been Scheduled or Dispatched
If the appointed supplier has already allocated resources or dispatched the skip, cancellation charges may apply in accordance with the supplier's terms and any costs already incurred.
These may include:
Delivery charges
Administration costs
Skip permit fees (where applicable)
Third-party supplier charges
Any other non-recoverable costs
Any remaining balance, where applicable, will be refunded.
After Delivery
Once the skip has been delivered to the agreed location, refunds will not normally be available, as the service has already commenced.
This does not affect your statutory rights under UK consumer law.
3. Incorrect Booking Information
Customers are responsible for ensuring that all information provided during booking is accurate.
This includes:
Delivery address
Contact details
Skip size
Waste type
Any permit requirements
Service area confirmation
Where incorrect information results in additional costs, failed delivery, delays or cancellation, Quick Skips reserves the right to recover any reasonable costs incurred by ourselves or the appointed supplier.
4. Service Area
Quick Skips arranges skip hire within our advertised service area.
Customers must ensure that the delivery address falls within our coverage area before placing an order.
If a booking is made outside our service area without prior agreement, we reserve the right to:
Cancel the booking;
Apply an additional delivery surcharge where available; or
Decline the booking.
Any additional costs arising from an incorrect delivery location may be charged to the customer.
5. Customer Cancellations
Customers wishing to cancel should contact us as soon as possible.
The earlier we receive notice, the greater the likelihood that we can minimise any third-party costs and process a larger refund where applicable.
6. Cancellations by Quick Skips or Our Suppliers
Occasionally, a booking may need to be postponed or cancelled due to circumstances beyond our reasonable control or that of the appointed supplier.
Examples include:
Vehicle breakdowns
Severe weather
Road closures
Operational issues
Health and safety concerns
Supplier availability
If this happens, we will:
Notify you as soon as reasonably possible;
Offer an alternative delivery date where available; or
Provide a full refund where the booking cannot be fulfilled and no alternative is suitable.
7. Additional Charges
Additional charges may apply where:
Chargeable waste has not been declared.
Prohibited items are placed in the skip.
The skip is overloaded or filled above the fill line.
The skip cannot be collected safely.
Incorrect delivery information has been supplied.
Delivery or collection cannot be completed due to restricted access or circumstances within the customer's control.
Extra disposal charges are incurred by the appointed supplier.
Where reasonably possible, customers will be informed of any additional charges before they are applied.
8. Skip Permit Fees
Where a skip permit has been arranged with the relevant local authority, permit fees are usually non-refundable once the application has been submitted or approved.
These charges are set by the local authority and are outside the control of Quick Skips.
9. Refund Processing
Approved refunds will be returned to the original payment method used when the booking was made.
Most refunds are processed within 5–10 working days, although times may vary depending on your payment provider.
10. Consumer Rights
Nothing within this Refund & Cancellation Policy limits or excludes your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.
11. Contact Us
If you have any questions regarding your booking, cancellation or refund, please contact us:
Quick Skips
Based in Kidsgrove, Staffordshire
Our business address can be provided upon request.
Email: info@quick-skips.co.uk